Please read our Privacy Policy carefully. By visiting www.ticketebo.co.uk and/or purchasing products you are agreeing to be bound by the Ticketebo Privacy Policy and by the Terms of Business for Consumers [https://www.ticketebo.co.uk/terms-conditions-consumer] and/or Event Organisers [https://www.ticketebo.co.uk/terms-conditions-organiser]. You must not use or access the Site or deal with the products you purchase in violation of these Terms. If you choose not to be bound by the Terms then you must not use the Site or purchase products from the Site.
Our commitment to Privacy
Ticketebo is highly respectful of the privacy of all users of the Ticketebo website including organisers and consumers. We are committed to safeguarding details including any transactions which may occur between organisers and their customers and we comply with The General Data Protection Regulation (GDPR) 2018. For more information about on Ticketebo's commitment to GDPR, a copy of Ticketebo's GDPR Policy can be viewed here.
1. What personal information does the Site collect?
Your contact and account information: we will hold contact information you provide to us when you create an account as an event organiser or buy a ticket or registration from the Site. The mandatory personal details that must be submitted to create a Ticketebo account are:
Your Name, Address, Phone number or other contact number, Account Password and a valid Email Address. Transaction details will also be kept of any consumer purchases on this Site for audit purposes.
Your payment and billing information: We hold payment and billing information you provide to us when you buy a ticket or registration, only in connection with the handling of your order. We do not retain credit card information.
We collect this data to provide our services legally, efficiently, and transparently, relying on legal bases such as contractual necessity, your consent, or our legitimate interests.
2. When do we collect your personal information?
In general, personal information about you may be collected directly from you when you voluntarily:
•Register as a User of the Ticketebo Site;
•Make a Purchase or Booking for an Event created on the Ticketebo Site;
•Sign-up or subscribe for products or services that we may periodically make available; or
•Email, telephone or otherwise contact us.
3. What do we use your personal information for?
Ticketebo processes your personal information under the following lawful bases:
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Performance of a Contract: to provide ticketing services, including ticket purchases, products, event entry, account management and support.For example, When the Event Organiser first creates an account, the Ticketebo system will automatically send an activation link to the account holder's Email Address as part of activating that account.
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To communicate with you in connection with your transaction. For example, whenever a booking is made for an Event, the attendee will be sent an appropriate notification to their Email Address. On rare occasions we may need to personally contact you other than via email. In this instance, we may need to use your contact phone number or other details.
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For standby purposes. If an account holder chooses to have a standby list for an Event, then any customer who has requested to be placed on that standby list may have Ticketebo automatically notify them if a booking(s) becomes available by use of their Email Address.
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Your Consent: when you agree to receive marketing communications or enable optional tracking cookies For example, if you have subscribed to any products or services that may be available such as a newsletter or notification of upcoming events that might interest you, then the appropriate information will be sent to your Email Address.
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To monitor and improve our products, services and Site. We analyse your information to help us improve our understanding of our customers and how they are using our services.
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Sharing with Event Organisers. We will share your information with Event Organisers so that they can run the event for which tickets have been purchased. Your information may also be used for other purposes described in their privacy policies (including marketing) where you have provided consent. You should ensure you read any privacy policies of the event organisers to learn how they treat your information.
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To display personalised offers and targeted advertising via third-party partners. When you interact with our Site (and give your permission via your chosen cookie settings), third-party partners may process your personal data to serve personalised offers and advertisements. This may include your device information, browsing behaviour, IP address, and transaction data.
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For legitimate interests: to maintain platform security, prevent fraud, and improve our services.
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For Legal Obligations: where we are required to comply with applicable laws and regulations.
Public Health and Contact Tracing
Since the COVID-19 pandemic, Ticketebo may be required by public health authorities to assist with contact tracing or similar disease-control procedures.
Where legally required or reasonably necessary for public health purposes, we may share relevant attendee details (such as name, contact information, date and time of attendance, and event details) with authorised government or health agencies.
This sharing will only occur:
when requested by official authorities, and
to the extent necessary to comply with applicable law or guidance.
By purchasing a ticket through Ticketebo, you acknowledge that such data may be shared solely for public health and safety compliance purposes.
4. How long do we retain your personal information?
We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or to meet our legal, accounting, or reporting obligations.
Account information: If you hold a Ticketebo account, we will keep your information for as long as your account remains active. If your account is closed or becomes inactive, we may retain limited information for a reasonable period to comply with legal or regulatory requirements, resolve disputes, or enforce our agreements.
Transaction records:Details of transactions that occur between event organisers and customers through the Ticketebo site are retained for seven (7) years for audit, taxation, and financial record-keeping purposes. After this period, the data is securely deleted or anonymised from our systems.
We regularly review the personal information we hold and ensure it is securely deleted or anonymised when it is no longer required.
5. What non-personal information may be collected by this site?
When you use the Ticketebo website, we may automatically collect certain non-personal information about your visit. This may include details such as:
which pages you view and how you navigate through the site,
the time and date of your visit,
the type of device, browser, or operating system you use, and
general information about how you interact with site features.
This information does not identify you personally. It is collected to help us:
monitor and improve the performance and usability of our website,
analyse usage trends and visitor numbers, and
diagnose and resolve any technical issues that may occur.
All data used for these purposes is aggregated and anonymous, and is only used to improve the experience and reliability of the Ticketebo platform for all users.
5. Access
You have the right to request access to the personal information we hold about you. If you would like to make such a request, please contact our Privacy Officer using the details provided below.
In some cases, we may not be able to provide access — for example, where doing so would breach another person’s privacy, or where an exemption applies under data protection law.
If we refuse your request, we will explain the reason and inform you of your right to make a complaint.
7. Data security
Ticketebo is committed to protecting your personal information. Our systems conform to the Payment Card Industry Data Security Standards (PCI DSS).
In accordance with these standards, Ticketebo does not store full credit card numbers or other sensitive payment details of our organisers’ customers.
All personal information used by the Ticketebo platform to perform its necessary functions is stored on secure servers protected by firewalls and encryption, helping to minimise the risk of unauthorised access or misuse.
We do not sell your personal data. However, we may share it with trusted third-party service providers where necessary to provide our services or where you have given consent. These include:
Payment processors (e.g. Stripe, Nuvei, Square) – for secure payment processing.
Event Organisers – for ticket fulfilment, entry management, and event communications.
Hosting and IT Support Providers – for secure operation and maintenance of our systems (eg Amazon Web Services AWS).
Communications Providers – such as Vonage (for sending SMS notifications or alerts).
Optional service partners – where you have chosen to use additional integrated services, for example:
Stay22 – for accommodation and hotel booking services;
Booking Protect – for optional ticket refund protection;
ROKT and other marketing or engagement partners – where you have consented to optional marketing or tracking cookies.
Legal or Regulatory Authorities – where disclosure is required by law. Where personal data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful transfer mechanisms. The Ticketebo application may access limited personal information as required to perform essential functions (for example, sending order confirmations or event updates). While our systems are designed to restrict unauthorised modification or deletion of data, no internet-based service can guarantee absolute security. We take all reasonable and proportionate measures to protect your information; however, you acknowledge that the Internet is not a completely secure environment and that any information transmitted online is at your own risk.
Strictly necessary cookies – required for core site functions such as ticket purchases and account management.
Analytical / Performance cookies – to analyse site usage and improve our content and services.
Marketing cookies – to deliver relevant promotions or offers (for example, through partners such as ROKT), only when you have consented.
Our cookies do not store personal information such as your name or email address.
When you visit our site, cookies may also be set by authorised third-party providers to support optional services (eg. Stay22 or Booking Protect) or marketing features.
You can manage or withdraw your cookie preferences at any time via your browser settings, or our on-site cookie management tool.
By continuing to use our website without changing your settings, you consent to our use of cookies, including those from third-party partners, in line with this Privacy Policy.
9. External links
Updates to this Policy
A table of our 3rd Party providers, and when we share data with them are listed below.
Questions
8. Cookies
Ticketebo uses cookies and similar technologies to make our website work efficiently and to improve your experience. Cookies are small text files placed on your device to help us remember your preferences, enable key features, and understand how visitors use our site.
We use:
The Ticketebo site may contain links to other Internet websites independent of us and vice versa. This policy does not apply to the privacy practices of those websites. Ticketebo is not responsible for the privacy policies or practices of these other websites.
Reporting violations of the privacy policy
Any user of this Site may report any alleged violation of the Site's Privacy Policy to Ticketebo by emailing privacy@ticketebo.co.uk, or write to: Privacy Officer, Ticketebo Ltd, International House, 61 Mosley Street, Manchester, M2 3HZ. We will investigate your concern and take any actions we deem appropriate at our sole discretion.
Ticketebo may alter its Privacy policy at any time. Any variations become effective upon posting. By continuing to use the Site after the Privacy policy has been updated you agree to be bound by these updates.
Any questions about this Privacy Policy should be addressed to privacy@ticketebo.co.uk or by mail to: Privacy Officer, Ticketebo Ltd, International House, 61 Mosley Street, Manchester, M2 3HZ.